Refund Policy

At genzcloset we are committed to delivering quality. We carry out a detailed inspection of all items before dispatch and carefully pack them to avoid damage on their journey to you, so you can be confident your Posters will arrive healthy and pots are ready for use.

If you do have a problem, rest assured that we are here to help, we understand that everybody wants to be treated fairly and reasonably.

You can get in touch with us via email at [email protected] or use the Contact Us form on the website.

Returns Address

If you need to return an item to us, please use the following returns address: 7 Coronation Road, Dephna House, Launchese #105, London, NW10 7PQ, United Kingdom

The process for returns and refunds varies depending on the items you have ordered.

Faulty, Damaged and Incorrect Goods:

If your items are faulty, damaged or we sent you something incorrectly, we will pay for the cost of the return using our own carrier (please note; we are unable to refund returns costs of items should you decide to use an alternative unauthorised service). Please contact us within 7 days informing us of the problem. We reserve the right to ask you to send digital photographs to understand any issues. You can return the item within 28 working days for a replacement or refund. Once we have received your return we will process your refund payment within 5 working days. Payment will be sent to your original account that made the purchase. If after 5 working days that you dont receive the payment, please contact your bank first for more info.

Please note: many of our pots our handmade or have individual manufacturing processes, so variations occur in color, shape and size due to the nature of the production process. This gives each piece it’s individual charm and uniqueness. Images are provided to give the best indication of the character of the piece. Some slight imperfections may also occur and are not considered a fault. Please also note that unless indicated otherwise, our pots are not 100% watertight and we recommend the use of a liner to protect the pots and prevent damage to floors and furnishings.